Part B. Customer Service Operations Unit.

§ 1–327.31. Short title.

This part may be cited as the “Customer Service Operations Establishment Act of 2002”.

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§ 1–327.32. Establishment of the Customer Service Operations Unit; Duties.

(a) There is hereby established the Customer Service Operations Unit within the Executive Office of the Mayor.

(b) The Customer Service Operations Unit shall be the District of Columbia’s primary point of entry for citizens and customers attempting to access nonemergency services, solicit information, or register a complaint or comment about an agency. The calls to the Customer Service Operations Unit shall be tracked, monitored, and reported to all necessary agencies. The information collected from the calls to the Customer Service Center Operations Unit shall be used in determining where additional services are required, where specific services need improvement, and which current services are effective.

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§ 1–327.33. Transfers; abolishment.

All personnel, property, records, functions, and unexpended balances of funds from the following agencies, offices, or units are transferred to the Customer Service Operations Unit, established pursuant to § 1-327.32:

(1) The Citywide Call Center established in § 1-327.01 [repealed];

(2) The Mayor’s Correspondence Unit, established in Mayor’s Order 73-172, issued November 5, 1973; and

(3) The Tester Program in the Executive Office of the Mayor.

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§ 1–327.34. Applicability.

This part shall apply as of October 1, 2002.

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